Privacy Policy

This Privacy Policy outlines how your personal information is collected, used, and shared when you visit or make a purchase from Souq Online Store (

Security Measures:

Souq Online Store is a PCI compliant company and utilizes the highest security standards to ensure secure online transactions. As the data controller, we are committed to securing your data and employ advanced firewall technology for order processes.

Respecting Your Privacy:

At, we value your privacy and uphold the highest ethical standards to protect your sensitive information. This privacy policy describes the information we collect, why we collect it, and with whom we share it. We appreciate the trust you place in us. If you have any queries regarding our privacy policy, feel free to contact us at

Nature of Information We Collect:

We may collect various types of information, including:

  • Contact details such as name, email address, phone number, postal address, and delivery address (if different).
  • Banking details such as credit card number, cardholder name, expiration date, and CVV, or other necessary details for Internet banking.
  • Order details of previous purchases, including transactions and pricing details, to enhance your shopping experience.
  • Demographic information (gender, age, income) for optional online surveys to assess the quality of our services.
  • Session and login information, including IP address, operating system, browser type, browser language, date, and time of request.
  • Sign-in information for third-party accounts shared on our website such as Google, Facebook, Twitter, Instagram, and other social channels.
  • Email communication for product inquiries, order and transaction details, complaints, and disputes.

How We Use or Share It:

  • Your information may be used by our affiliates, partners, and entities involved in the buying and delivery process. In the event of mergers or acquisitions, other business entities may also access your information.
  • Aggregated information may be used to understand consumer behavior and enhance the shopping experience.
  • We may use your contact information to inform you about deals, offers, new launches, shipment status, and promotional content, with an opt-out alternative available.
  • Our cookie policy is used to customize your experience by storing browsing information. Cookies do not save your personally identifiable information (PII), and you can adjust cookie settings as per your preferences.
  • Traffic flow and session login information are analyzed to understand consumer behavior, preferences, and interaction.
  • User information may be required to fulfill legal obligations, troubleshoot problems, enforce terms and conditions, and protect against errors or abuse of our services.

User Consent:

At Souq Online Store, we conduct our business ethically and collect personal information only to serve you with the best products and services. We do not sell, trade, share, or transfer your information to any third parties.

For an enhanced shopping experience, uses cookies to store your browsing information. By using our website, you consent to the cookie policy.

When you access our website or fill in your details to purchase products or services, the site will accept it as your consent to the privacy policy. Users who are uncomfortable with sharing personally identifiable information are encouraged to refrain from using the website. We also provide an opt-out option for registered users to unsubscribe from all non-essential emails and communications.

Note: The privacy policy of Souq Online Store may be subject to changes at any time to include or exclude clauses. Users are encouraged to visit this page regularly to stay up to date with the changes.

For More Information:

If you have any questions regarding our privacy practices, feel free to contact us at or by reaching out to the following mailing address:

Dubai, United Arab Emirates

Thank you for choosing Souq Online Store.

Lets Chat via Whatsapp